Training is the last step, not the first.

AI literacy is the ability of your people to work with AI knowingly. They can tell when a system is deciding and when it's assisting, and they have a working sense of what it was trained to optimise. They know when an output deserves a second look, and where to take a concern. The EU AI Act asks providers and deployers to support the development of AI literacy among the people who operate their systems, and every capability on this page assumes it.

Above the floor there is a ladder. Some roles need more: the manager who owns a use case, the risk owner, the person who builds and runs the management system, and the one who audits it. For them, literacy grows into qualification and, where it counts, certification.

One trained person is a bottleneck. The AI management system needs someone who can build it, and it needs the people around them to be able to work inside it. That means the manager who owns a use case and answers for its benefit, and the risk owner who reads the exposure. It also means the data lead responsible for what the models learned from, and the people whose daily work the systems now touch. Send one person on an expert course and the organization acquires a translator. Build the set of roles, and it acquires a capability.

Which roles, at which depth, isn't a matter of taste. The standards and regulations this work runs on imply who must be able to do what. Read them together and an order appears: first the capabilities an organization needs, then the roles that carry them, and only then the training that builds each role.

A capability map is developed with you, not handed to you. In a short, fixed-scope engagement we map what running AI well requires of your organization. We look at which capabilities matter in your context, which roles carry them, who holds them today, and where the gaps are.

The result is your map, not a template. The roles are named in your language. Each role carries the qualifications that would support it, drawn from any relevant provider: certification where it earns its place, literacy measures where a course would be the wrong instrument. And the map ends in a sequenced plan: who goes first, what can wait, and what you already have and only need to recognise.

Teams that start from a catalogue buy what looks relevant. Teams that start from their map buy what their roles are missing, which usually means less training, aimed at the right people.